Exoterm–it d.o.o. is one of the largest Central European companies for production, development and marketing of insulating, coating and other inorganic products for ferrous and nonferrous metallurgy.
At Exoterm-it we are well aware that the concept of quality is not limited to a product being compliant with the requirements, but includes the satisfaction of customers and all other parties involved. In view of this, our relatively young team of employees use their knowledge, inventiveness and experience to develop, manufacture and constantly improve our products and services. We keep our customers satisfied with after sales support, providing further information and additional services, while using the created added value to keep our owners and employees happy.
In year 2000, in order to maintain the highest quality standards, we introduced a quality management system with the BVQI company. On 28th November 2001, we were awarded the ISO 9001:2000 Quality Certificate 1 and, in November 2010, the ISO 9001:2008 Quality certificate. In October 2013, after a successful re-certification audit, this certificate was extended until November 2016. In September 2016 we again successfully passed a re-certification for a new version of the standard, receiving the ISO 9001:2015 certificate, which is valid until 10.11.2019.
We are aware that the quality of products and services depends on the quality of individual processes and sub-processes in the company. Therefore, our quality management system is based on a process approach, where the planning and provision of necessary resources and the implementation and monitoring of each process and sub-process individually take place, to guarantee their smooth functioning and, consequently, successfully meet the needs of our customers. In managing the quality system we use so-called Deming PDCA Cycle: Plan – Do – Check – Act.
The fulfillment of our quality standards, which are written in our quality policy and economic plan, and continuous improvements of the quality management system are checked annually by two internal audits and a managerial review. We are proud that as many as 10 of our 41 employees are qualified internal auditors who can successfully carry out the audits.
The primary objectives of our quality management system are:
- to develop and manufacture products that meet (and exceed) the needs and expectations of our customers, both in terms of quality and environmental protection
- to establish good long-term partnerships with our customers and suppliers, which are key to improving quality in all areas
- to achieve our set goals and quality standards
- to create a motivation-oriented work environment and ensure good relations between employees, their continuing education and personal growth
- Capital investment in facilities and equipment that ensure continuous improvement of manufacturing products and working environment
- Concern for the environment – by waste reduction, the installation of high-quality and environmentally friendly raw materials, the rational use of energy and environmentally friendly equipment in compliance with legal requirements.
QUALITY POLICY and SAFETY and HEALTH AT WORK
EXOTERM-IT d.o.o. wants to remain an internationally recognized and reliable manufacturer and supplier of quality auxiliary materials for the foundry and metallurgical industry in Europe and to offer quality technical assistance to users, both in the use of our products and in solving foundry technology problems for customers with the help of computer simulation.
EXOTERM-IT d.o.o. invests in the development of a creative and stimulating work environment, new technologies and employee training, thereby ensuring the conditions for smooth operation and integration of all processes, the product of which are high-quality products and services with which we meet the needs and expectations of owners, customers, suppliers and employees, at the same time however, with positive examples, it constantly demonstrates its commitment to the development and implementation of the quality management system, the occupational health and safety management system, and their continuous improvement.
EXOTERM-IT d.o.o. by continuously improving existing and developing new products, in accordance with the expectations and development and quality requirements of our customers, it strengthens the company's competitive position.
EXOTERM-IT d.o.o. builds its business strategy on partnership relations and cooperation with strategic suppliers and customers, while at the same time giving them a sense of mutual benefit, which will lead to a permanent bilateral partnership.
EXOTERM-IT d.o.o. with its investments, will continue to develop into a technologically modern and advanced and ecologically aware and people-friendly society, while also fulfilling all legally prescribed requirements and other requirements to which we agree.
EXOTERM-IT d.o.o. achieves its successes by optimizing costs, appropriate planning and management of the operation of individual processes, constant monitoring of the set goals, analysis of the results of the work of the processes and appropriate action in case of identified non-conformities.
EXOTERM-IT d.o.o. ensures that all employees and those who work on our behalf are responsible for preventing injuries and health problems. Our goal is to eliminate or reduce all identified risks to the lowest possible level. We incorporate safety and health requirements into all phases of work. Our policy is the basis for setting goals, with the help of which we continuously improve our management system.
EXOTERM – IT d.o.o. strives to promote the care for safety and health of employees. We support a healthy lifestyle for our coworkers. We build on good interpersonal relationships, thus encouraging consultation and cooperation with workers. We implement all necessary measures to prevent injuries and health impairments.
EXOTERM – IT is committed to sustainable development and environmental protection. We believe that incorporating environmental considerations into our business operations is crucial for preserving a healthy planet for us and future generations. In line with this, we have implemented a range of measures to prevent pollution and reduce the consumption of resources such as electricity and water. We embrace technological innovations and implement measures to reduce greenhouse gas emissions and other harmful substances, thereby minimizing our environmental footprint. We also recognize the importance of effective waste management. In our company, we practice waste separation and encourage reuse and recycling. This helps reduce the amount of waste that ends up in landfills and contributes to the conservation of natural resources. We are advocates of a circular economy.
